A channel of choice for customers

Franklin doesn’t just tick the box of being an available communication channel, its clear, user-focussed UI, which works on any device, will make it the channel of choice for your customers’ day-to-day transactions and information needs


Customer-focussed UX

  • Dashboard gives a top down view of tenancy account with links to key information and tools
  • Simple, clean, action-oriented UI that directs users to the most important information first to reduce cognitive load and increase interaction
  • Mobile-first code that responds quickly to any device, even on mobile data connections
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End to end repairs

  • Repairs booked in 30 seconds 24/7/365 from any device
  • Self-diagnose by searching or following logical paths
  • Upload images and add descriptive text for context
  • Book appointment slots directly into contractor diary
  • Check back later to track repair progress
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Bye bye paper statements

  • Dedicated account page with clear view of balance
  • Full history of charges and payments
  • Create personalised rent statement between any dates to download
  • Clear links to trusted providers to make payments
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One account, all your services

  • Manage multiple tenancies through a single account
  • Joint tenancies, shared ownership and general needs supported
  • 24/7/365 access to information via one account
  • Integrated with key systems giving access to core services through a single user interface
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Accessibility built-in as standard

  • Customisable accessibility toolbar
  • Increase or decrease text size
  • High contrast mode
  • Screen reader & live chat compatible
  • Add multilingual options with Google Translate
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Better self-service starts here

Book a demo to see how Franklin could work for your customer

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