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What does digital transformation really mean for HAs?
Case study: Why Orwell chose Franklin for their tenant self-service portal
Digitalisation beyond COVID-19: 4 key questions for housing associations
5 ideas to help you support vulnerable tenants with digital channel shift
Why you should give tenants the freedom to report repairs online
How Franklin can help transform your housing organisation's repairs system
Empowering your tenants to adopt a digital mindset
How to use Franklin to report repairs
5 signs your housing organisation is ready for a digital transformation
How to improve your repair reporting process
How to prepare for the pitch stage of a self-service portal procurement
What makes a great self-service tenant portal?
Third party integrations in housing made simple
How to choose the right platform for your self-service portal
How to assess if a self-service solution is right for your housing organisation
How to get employees excited about channel shift
Getting stakeholder buy-in for a self-service portal project
How does a tenant self-service portal work?
How to benchmark your current channel shift performance
How to measure the performance of your self-service portal
How to prioritise channel shift projects
Non-technical considerations in portal procurement for IT Managers
How to free up your contact centre to handle more complex cases
Do you really need a new self-service portal?
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